Job Posting Date: May 5, 2026

Expiration Date: May 26, 2026

Position Purpose

The ERP Support Specialist provides functional and technical support for Finance & Accounting (F&A) and Supply Chain modules within the Dynamics 365 platform.
Beyond operational support, this role requires strong business analysis capabilities, including process evaluation, requirements gathering, workflow optimization, and cross-functional collaboration to ensure that ERP processes meet business goals and continuously improve.

The ideal candidate will combine technical ERP expertise with analytical skills, enabling them to identify issues, propose enhancements, and support data‑driven decision making.

Job Functions

ERP Support Specialist (F&A and Supply Chain):

• Serve as the primary point of contact for Dynamics 365 issues related to F&A and Supply Chain modules.
• Troubleshoot and resolve system incidents, ensuring timely resolution and proper documentation.
• Configure workflows, approval hierarchies, security roles, and parameter settings.
• Support key Finance processes: General Ledger, AP/AR, Fixed Assets, Budgeting, Tax configuration, and monthly/annual closing activities.
• Support Supply Chain processes: procurement, vendor setup, purchase lifecycle, inventory management, replenishment, and warehouse operations.
• Assist with master data governance, data migration, cleansing, and validation tasks.
• Develop, maintain, and enhance reports, KPIs, and dashboards using Power BI and D365 embedded analytics.
• Ensure compliance with internal controls, audit requirements, and data protection policies.
• Coordinate with IT teams and external partners for system integrations, troubleshooting, and enhancement delivery.
• Participate in system testing (SIT/UAT), prepare test scripts, document outcomes, and support release management.
• Provide end‑user support, training sessions, manuals, and process documentation.
• Perform additional duties assigned by the line manager as required.

Business Analysis Responsibilities:

• Work closely with Finance, Supply Chain, and operational teams to understand business challenges and improvement opportunities.
• Gather, analyze, and document business requirements, ensuring alignment with system capabilities.
• Create clear functional specifications, process maps, use cases, and user stories to support enhancements.
• Analyze existing business processes, identify bottlenecks, and recommend improvements or system optimizations.
• Evaluate the impact of system changes and provide recommendations to ensure continuity and minimal disruption.
• Support planning and prioritization of enhancement backlogs, small projects, and optimization initiatives.
• Facilitate workshops, discovery sessions, and end-user interviews to capture detailed requirements.
• Use data insights and KPIs to support decision-making and propose process or configuration improvements.
• Identify opportunities to automate workflows using Power Platform tools (Power Automate, Power Apps).
• Act as a liaison between end-users, IT, and external vendors, ensuring clarity and effective communication throughout all phases of change.

Perform any other duties assigned by the supervisor.

This Job Description will be reviewed periodically to meet the needs of the Business.

Education and Experience

Essential:

• EG National with a bachelor’s degree in information systems, Computer Science, Business Administration, Finance, Supply Chain, or related field.
• 1–3 years of experience supporting Microsoft Dynamics 365 Finance & Operations (or Dynamics AX).
• 3–5 years of experience supporting ERP systems in a corporate or enterprise environment.
• 2–4 years of hands‑on experience with Finance & Accounting modules (GL, AP, AR, Fixed Assets).
• 2–4 years of experience supporting Supply Chain processes (Procurement, Inventory, Order‑to‑Cash).
• 2–3 years of application support experience, including issue resolution and user support.
• Experience with at least one major ERP system (SAP, Oracle, Dynamics 365, or equivalent)
• Hands‑on experience with F&A and Supply Chain modules.
• Proven experience in requirements gathering, business process analysis, or system improvement projects.
• Familiarity with Power Platform (Power Automate, Power BI), data analysis, and ERP integrations.
• Dynamics 365 certifications (MB‑310, MB‑330, MB‑920) preferred.
• Experience preparing documentation (SOPs, workflows, functional specs, process maps).

Qualities / Attributes

• ERP Systems Expertise.
  • Hands‑on support of enterprise ERPs (e.g., SAP, Oracle, Dynamics 365, or equivalent)
  • Strong understanding of ERP architecture, modules, and transaction flows
• Finance & Accounting Modules.
  • General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR)
  • Fixed Assets, Costing, financial close and reporting support
• Supply Chain Modules.
  • Procurement / Procure‑to‑Pay (P2P)
  • Inventory and materials management
  • Order‑to‑Cash (O2C) processes
• Application Support & Troubleshooting.
  • Incident and problem resolution (L2/L3 support)
  • Root cause analysis and issue escalation
  • User access, roles, and authorization management
• Data & Reporting
  • Basic to intermediate SQL or ERP query tools
  • Data validation, reconciliation, and master data management
  • ERP reporting and extracts for business users
• Integration & System Tools.
  • Understanding of ERP interfaces with finance, logistics, and operational systems
  • Exposure to system integrations, data migration, or batch jobs
• Documentation & Tools
  • Functional documentation, SOPs, and user guides
  • Familiarity with ticketing systems and changing management processes
• Strong Communication
  • Clearly communicates technical concepts to both technical and non‑technical stakeholders; listens actively and provides constructive feedback.
• Collaboration & Teamwork
  • Works effectively across departments; fosters a positive and cooperative team environment.
• Problem‑Solving & Critical Thinking
  • Approaches issues analytically, identifies root causes quickly, and proposes practical, well‑structured solutions.
• Adaptability & Flexibility
  • Responds effectively to shifting priorities, system changes, and operational challenges in a dynamic LNG environment.
• Attention to Detail
  • Ensures accuracy and consistency in system configurations, data management, documentation, and development work.
• Customer‑Service Orientation
  • Maintains a helpful, solution‑focused attitude toward end users and internal clients; prioritizes service quality and responsiveness
• Time Management & Prioritization
  • Manages multiple tasks, deadlines, and competing demands while ensuring timely delivery of high‑quality work.
• Continuous Improvement Mindset
  • Actively seeks opportunities to enhance processes, systems, and user experience; stays updated on industry technologies.
• Professionalism & Integrity
  • Demonstrates reliability, discretion, and adherence to EG LNG’s safety, security, and ethical standards.
• Data Analysis & Programming
  • Ability to read, speak, write, and comprehend Spanish and English (level 4.2

Physical Requirements / Work Conditions

• Work consists of:
  • Desk-based work (computer use, meetings, documentation): 90–95%
  • Light physical activity (moving between offices, setting up hardware occasionally): 5–10%
  • Heavy physical activity (lifting, manual labor): 1%
• Work is mostly done in:
  • Indoor (Air-conditioned office): 95%
    • Includes desk work, meetings, SharePoint and K2 form management, data analysis, and application support.
  • Outdoor/Plant Environment: 5%
    • Includes occasional visits to the plant for tasks such as conducting LSEs (Life-Saving Events), troubleshooting field equipment, or supporting users on-site.

Equipment Operated

• Standard office equipment (computer, printer, cellphone, phone desk, etc.)

Important Note

In order to be considered for this job posting the candidates should comply with the following requirements:

• Be an Equatorial Guinean.
• Have a job demand card from the Ministry of Labor (Demanda de Empleo) if currently not working.
• Fill out the EG LNG Job Application Form (it can be downloaded from our website (www.eglng.com/careers)
• Attach an updated Curriculum Vitae and documents or certificates to support educational attainment.
• Copy of valid EG ID card or passport
• Certificate of good conduct issued by the community of neighbors.

The Human Resources contacts for these positions are:

Email: eglngrecruitment@eglng.com or Telephone: 222-549-128