Job Posting Date: May 5, 2026

Expiration Date: May 26, 2026

Position Purpose

The ERP Support Specialist plays a dual role combining advanced business analysis and functional system support for Human Resources, Maintenance (Asset Management), and Commercial processes within the Dynamics 365 platform. Beyond operational support, this role requires strong business analysis capabilities, including process evaluation, requirements gathering, workflow optimization, and cross-functional collaboration to ensure ERP processes effectively support business objectives and continuous improvement. The ideal candidate combines Dynamics 365 expertise with strong analytical, and business understanding to identify issues, recommend enhancements, and support data-driven decision-making across HR, Maintenance, and Commercial functions.

Job Functions

ERP Support Specialist (HR, Maintenance, and Commercial):

• Serve as the primary point of contact for Dynamics 365 issues related to HR, Maintenance, and Commercial modules.
• Troubleshoot and resolve system incidents, ensuring timely resolution and proper documentation.
• Configure workflows, approval hierarchies, security roles, and system parameters.
• Support Human Resources processes including employee lifecycle management, organizational structures, leave and absence, compensation, and performance management.
• Support Maintenance and Asset Management processes including asset lifecycle management, work orders, preventive and corrective maintenance, and maintenance planning.
• Support Commercial processes including customer and contract management, sales orders, pricing, invoicing, and order-to-cash workflows.
• Assist with master data governance, data migration, cleansing, and validation.
• Develop and maintain reports, KPIs, and dashboards using Power BI and Dynamics 365 analytics.
• Ensure compliance with internal controls, audit requirements, and data protection policies.
• Coordinate with IT teams and external vendors for integrations, troubleshooting, and enhancement delivery.
• Participate in system testing (SIT/UAT), prepare test scripts, and support release management.
• Provide end-user support, training sessions, manuals, and process documentation.
• Perform additional duties assigned by the line manager as required

Business Analysis Responsibilities:

Business analysis is a core responsibility of this role, with equal importance to operational system support.

• Work closely with HR, Maintenance, Commercial, and operational teams to understand business challenges and improvement opportunities.
• Gather, analyze, and document business requirements, ensuring alignment with Dynamics 365 capabilities.
• Create functional specifications, process maps, use cases, and user stories.
• Analyze existing business processes, identify bottlenecks, and recommend improvements or system optimizations.
• Evaluate the impact of system changes and provide recommendations to ensure continuity and minimal disruption.
• Support planning and prioritization of enhancement backlogs and optimization initiatives.
• Facilitate workshops, discovery sessions, and end-user interviews.
• Use KPIs and data insights to support decision-making and propose improvements.
• Identify opportunities to automate workflows using Power Platform tools.
• Act as a liaison between business users, IT teams, and external vendors.

Perform any other duties assigned by the supervisor.

Education and Experience

Essential:

• EG National with a bachelor’s degree in information systems, Computer Science, Business Administration, Engineering, or a related field.
• 1–3 years of experience supporting Microsoft Dynamics 365 or Dynamics AX.
• 3–5 years of experience supporting ERP systems in a corporate or industrial environment
• 2–4 years of hands‑on experience with HR/HCM, Maintenance/Asset Management, and/or Commercial ERP modules
• 2–3 years of application support experience, including incident resolution and user support
• Experience with a major ERP platform (SAP, Oracle, Dynamics 365, or equivalent)
• Experience in LNG, oil & gas, energy, or asset‑intensive industries is preferred
• Hands-on experience with HR, Maintenance/Asset Management, or Commercial modules.
• Proven experience in business analysis, requirements gathering, or process improvement initiatives.
• Familiarity with Power BI, Power Automate, and ERP integrations.
• Dynamics 365 certifications preferred.
• Experience preparing SOPs, workflows, functional specifications, and process maps.

Qualities / Attributes

• ERP Systems Support
  • Hands‑on support of enterprise ERP systems (SAP, Oracle, Dynamics 365, or equivalent)
• HR, Maintenance & Commercial Modules
  • HR/HCM: employee data, org structure, time and payroll inputs
  • Maintenance / Asset Management: work orders, preventive maintenance, equipment data
  • Commercial: contracts, billing, pricing, order management
• Application Support
  • L2/L3 incident resolution, root cause analysis, user access and roles
  • Testing and validation of system changes
• Data & Reporting
  • Master data management and data reconciliation
  • ERP reporting tools or basic SQL/query skills
• Documentation & Tools
  • Functional documentation, SOPs, and use of ticketing/change management tools
• Strong Communication
  • Clearly communicates technical concepts to both technical and non‑technical stakeholders; listens actively and provides constructive feedback.
• Collaboration & Teamwork
  • Works effectively across departments; fosters a positive and cooperative team environment.
• Problem‑Solving & Critical Thinking
  • Approaches issues analytically, identifies root causes quickly, and proposes practical, well‑structured solutions.
• Adaptability & Flexibility
  • Responds effectively to shifting priorities, system changes, and operational challenges in a dynamic LNG environment.
• Attention to Detail
  • Ensures accuracy and consistency in system configurations, data management, documentation, and development work.
• Customer‑Service Orientation
  • Maintains a helpful, solution‑focused attitude toward end users and internal clients; prioritizes service quality and responsiveness.
• Time Management & Prioritization
  • Manages multiple tasks, deadlines, and competing demands while ensuring timely delivery of high‑quality work.
• Continuous Improvement Mindset
  • Actively seeks opportunities to enhance processes, systems, and user experience; stays updated on industry technologies.
• Professionalism & Integrity
  • Demonstrates reliability, discretion, and adherence to EG LNG’s safety, security, and ethical standards.
• Data Analysis & Programming
  • Ability to read, speak, write, and comprehend Spanish and English (level 4.2.

Physical Requirements / Work Conditions

• Work consists of:
  • Desk-based work (computer use, meetings, documentation): 90–95%
  • Light physical activity (moving between offices, setting up hardware occasionally): 5–10%
  • Heavy physical activity (lifting, manual labor): 1%
• Work is mostly done in:
  • Indoor (Air-conditioned office): 95%
    • Includes desk work, meetings, SharePoint and K2 form management, data analysis, and application support.
  • Outdoor/Plant Environment: 5%
    • Includes occasional visits to the plant for tasks such as conducting LSEs (Life-Saving Events), troubleshooting field equipment, or supporting users on-site.

Equipment Operated

• Standard office equipment (computer, printer, cellphone, phone desk, etc.)

Important Note

In order to be considered for this job posting the candidates should comply with the following requirements:

• Be an Equatorial Guinean.
• Have a job demand card from the Ministry of Labor (Demanda de Empleo) if currently not working.
• Fill out the EG LNG Job Application Form (it can be downloaded from our website (www.eglng.com/careers)
• Attach an updated Curriculum Vitae and documents or certificates to support educational attainment.
• Copy of valid EG ID card or passport
• Certificate of good conduct issued by the community of neighbors.

The Human Resources contacts for these positions are:

Email: eglngrecruitment@eglng.com or Telephone: 222-549-128